Frequently asked questions - GetWhite Charcoal Teeth Whitening

How does charcoal teeth whitening work? 

GetWhite developed a range of natural teeth whitening products with activated charcoal and sodium bicarbonate. Once in your mouth our active ingredients are chemically bound to the impurities on a molecular level and extract them from your enamel.

High acidity levels in the mouth which are caused by dietary choices are conducive to higher levels of decay. Our unique formula is PH neutral and restore your inner mouth to a gentle equilibrium, helping prevent decay and strengthening your teeth.

A fusion of naturally sourced ingredients that  whiten, clean and protect your teeth, while also nourishing your gums and detoxifying your mouth.

For the science behind it visit our How it works page.

Shipping and delivery

We are 100% Australian owned and ship from Sydney, Australia. For items in stock all orders will be shipped within 2-3 business days. Standard delivery is FREE on all orders over $19 and should take 2-5 days from the time we ship it depending on where you are. Express shipping option is also available for $8.95. Express shipping is the next day delivery after we ship it to all metro areas and can take slightly longer to rural and remote areas.

International shipping is available to all countries outside of Australia for $30AUD flat rate. 

What are the ingredients in GetWhite charcoal teeth whitening polish? 

GetWhite teeth polish contains only natural ingredients: 100% activated coconut shell charcoal to remove toxins and whiten teeth; sodium bicarbonate to further whiten your teeth; bentonite clay to nourish gums with its beneficial minerals; peppermint oil to freshen breath and neutralize bacteria.

How does 14 day money back guarantee works? 

At GetWhite we are confident that our products can give you the best oral care. We offer 14 day money back guarantee on our main whitening products - activated charcoal whitening polish and activated charcoal whitening strips. To be eligible for 14 day money back guarantee follow the steps below:

1. Take a photo of your smile before using the product

2. Use product as directed for minimum of 14 days (strips or polish should be used daily)

3. Take a clear photo of your smile after 14 days and email both photos and your comments to with your order number

4. We will evaluate your claim and if it's approved, we will ask you to send the product back to us (note that the shipping costs should be covered by you) 

5. We will issue you a refund within 5 working days of receiving your product

6. Note, that claims lodged 30 days after product is received will be deemed ineligible

Is GetWhite charcoal teeth whitening polish safe to use during pregnancy or breastfeeding? 

Congratulations on creating a new life! We are stoked to be a part of your journey! GetWhite teeth polish is absolutely safe to use for teeth whitening during pregnancy or breastfeeding. In fact it is safer to use than normal conventional toothpaste as it contains only natural ingredients: 100% activated coconut shell charcoal, bentonite clay and peppermint oil. Nevertheless all women are different so if you seen an adverse reaction, please stop use and consult with your doctor.

I have sensitive teeth. Can I use your products to whiten my teeth?

GetWhite range was specifically developed from natural ingredients to whiten your teeth without damaging enamel. It does not contains peroxide and whitens your teeth with active ingredients of activated charcoal and sodium bicarbonate.

How long do I need to use the strips to see the results?

We recommend that you get your strip on for 30 minutes a day for at least 14 consecutive days to see the results. For best results use the strips regularly and combine with other GetWhite products in your oral routine.

Can I use the strips with my braces?

We do not recommend to use the strips while you still have your braces. The strips need to grip to your teeth for the active ingredients to whiten your them. You can use our activated charcoal teeth whitening polish while you have braces, as well as the coconut whitening mouthwash.

What are the ingredients in GetWhite Charcoal Teeth Whitening Strips?

We have designed our products tapping into natures best teeth whitening products. Active ingredients include coconut shell activated charcoal, sodium bicarbonate, coconut oil. Other ingredients are glycerol, propylene glycol, deionised water, triethanolamine, carbomer, carboxymethyl, poly vinylpyrrolidone, menthol.

Do your products whiten caps, veneers, dentures, crowns or fillings

No, active ingredients in our GetWhite product are designed to interact only with your teeth's enamel, whitening your teeth and restoring the health of your mouth.

What is oil pulling and what are the ingredients in your coconut whitening mouthwash?

Oil pulling was inspired by the oral hygiene techniques of the ancient Indian Ayurvedic people. The method of using natural oils as a mouthwash to protect and restore the inner health of the mouth was first recorded in the ancient Charaka Samhita text of the Ayurvedic people.

We perfected our mouthwash formula combining teeth whitening properties of sodium bicarbonate, healing properties of coconut oil and a dash of peppermint oil leaving your mouth healthy and fresh.

My teeth are aching, would GetWhite products help?

GetWhite range is design to whiten your teeth in a natural way without causing sensitivity. If your toothache persists, it maybe a sign of more serious problems and we recommend you see your dentist for advice as soon as possible.

Refund policy

At GetWhite we believe in superior quality of our products and we want our customers to be satisfied with the results. Please remember that the results will vary from person to person depending on your individual lifestyle and dietary routines and also the overall health of your teeth. We offer 14 day money back guarantee on some of our products. Please see section of FAQs about money back guarantee for more details

If you change your mind we cannot offer a refund.

If you believe your item is defective or faulty, please email us at with the order number and explaining the fault with the item. Should we proceed with the return please note it is your responsibility to cover the postage cost of the return.

We will provide a refund if the faulty items are returned within 48 hours of receiving the order. The refund will only be processed if the items are returned in their original state - including packaging material, manuals and instructions and all accessories - we cannot offer a refund if only partial items are returned.